Terms & Conditions
Wash Subscription Terms and Conditions of Use
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS WHEN SUBCRIBING FOR THE SERVICES.
YOUR ATTENTION IS DRAWN IN PARTICULAR TO CONDITION 10 (LIABILITY).
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Interpretation
For the purposes of the terms and conditions contained herein, the following definitions shall apply:
“Contract” means the contract between us and you for the supply of Services in accordance with these Terms;
“Nominated Vehicle” means the vehicle that the Services can be used on;
“Services” means the provision of car washing at our Site;
“Site” means a location where the Services can be used which you have selected upon registration;
“Subscription” means the relevant recurring subscription to use the Services;
“Terms” means these terms and conditions as amended from time to time in accordance with condition 13.1;
“we”, “us” or “our” means Pinnacle Detailing Ltd or such entity as it may nominate to carry out the Services from time to time; and
“you or your” means a subscriber for the Services.
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Subscription
2.1 The Services can only be used by people who:
2.1.1 are 17 years of age or over;
2.1.2 hold a full and valid UK driving licence; and
2.1.3 are a fully insured driver of your Nominated Vehicle.
2.2 The Services are solely available to consumers and are not to be used by commercial businesses (including but not limited to private hire, hackney carriage, automotive trade, rental or liveried vehicles). No employee of Pinnacle Detailing Ltd or operator of any of our sites nor any of their family members may register for a Subscription or use the Services.
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To register for a Subscription you will need to follow the procedure set out on the website. We shall have discretion as to whether we accept or refuse your application for a Subscription. For example, your application may be rejected if you have not disclosed that your vehicle is used for business purposes when asked during the application process.
2.4 You confirm that all information that you have provided to us when applying for a Subscription is accurate and complete.
2.5 You may not share your account or any log-in information (such as your account ID and password) with any other person. You are solely responsible for maintaining the confidentiality of your account and log-in information, even from your friends and family. If you fail to do so, you may unexpectedly lose access to your account and we will not have any liability to you for any loss, damage, expense or otherwise arising directly as a result of sharing your account or log-in information. You must notify us immediately of any unauthorised access of your account of which you become aware.
2.6 Upon registration you will need to choose your Subscription package. Details of all available Subscription packages are posted here www.pinnacledetailing.co.uk/plans-pricing.​
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Provision of the Services
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3.1 A Subscription is only valid for your Nominated Vehicle, the registration number of which you shall provide to us upon your registration for your Subscription.
3.2 Amendments to your Nominated Vehicle and registered email address are restricted to four amendments per year. No vehicle previously nominated can be reinstated as the Nominated Vehicle on the same Subscription. You can change your nominated vehicle by emailing sales@pinnacledetailing.co.uk with details of your old and new registered vehicle
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Payment
4.1 In order to access the Services you must choose a recurring Subscription with a minimum subscription period of 30 days and pay a recurring subscription fee (Subscription Payments). Upon registration you will need to choose whether to pay the Subscription Payments by credit card or direct debit.
4.2 Each Subscription Payment shall be payable every 30 days from the date of your first subscription payment using the payment method that you have chosen (Billing Cycle).
4.3 If you decide to change your Subscription in the middle of a Billing Cycle, the change will not take place until the end of the current Billing Cycle and any Subscription Payment that you have already paid shall not be refundable.
4.4 You shall be notified of amendments to your Subscription Payment rate by us via email to the email address you provided to us during the registration process. If you want to cancel your Subscription following such Subscription Payment change you will able to do so by following the procedure set out in these Terms.
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Cancellation of the Services
6.1 We may, at our discretion, cancel your Subscription (immediately and without notice) if you:
(a) fail to meet the eligibility criteria set out in condition 2.1 or 2.2
(b) fail to pay any Subscription Payment when it is due and still fail to do so within 7 days of us reminding you that payment is due;
(c) are, or are suspected by us of being, guilty of any abusive behaviour (whether actual or threatened) towards our equipment or any of our partners or their employees wherever they are located;
(d) are, or are suspected by us of being, guilty of making payments for the provision of the Services via our website which are fraudulent or unauthorised by the card or account holder; or
(e) are, or are suspected of, breaching the Terms of this Subscription or providing false information.
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6.2 You may deactivate your Subscription at any time by emailing customer services at sales@pinnacledetailing.co.uk with your car registration details. Cancellation may take up to 7 working days to process and so any Subscription Payments that are payable within this 7-day period may still be taken by us and will not be refundable.
6.3 The entirety of your Subscription Payment is due and payable on the first day of your Billing Cycle. All Subscription Payments are non-refundable unless we are required to issue a refund as a result of any law or regulation in the UK (for example because you are unable to use the Services due to our technical faults).Therefore, if you cancel your Subscription in the middle of your Billing Cycle, you will not receive a refund for the remainder of the Billing Cycle, but may continue to use the Services until the Billing Cycle ends.
6.4 If we suspect that you are misusing your account by allowing it to be used for vehicles other than the Nominated Vehicle or if there is use on your account in excess of the limit in condition 2.7, we may in our absolute discretion:
6.5.1 cancel your Subscription with immediate effect; or
6.5.2 suspend your account while we investigate the suspected misuse. Following such investigation, we may either reinstate your account and refund you for the period of suspension (if we are satisfied no abuse has occurred) or terminate your account in accordance with condition 6.5.1.
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Liability
10.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, and for fraud or fraudulent misrepresentation.
10.2 We are not responsible if you lose your password or account ID as a result of a breakdown, error, loss of power or otherwise caused by or to your computer system.
10.3 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
10.4 We are not responsible for any business losses. If you use the Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.5 We shall not be liable or responsible for any injury or incident (resulting in damage or loss to yourself or any Nominated Vehicle) as a result of the improper use of any of our equipment, unless it results from our negligence.
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How to Contact Us
11.1 You can contact us by telephoning our customer service team at 0121 295 6660 or by writing to us at sales@pinnacledetailing.co.uk
11.2 If we need to contact you, we will do so by telephone or by writing to you at the email address you provided to us during the registration process.
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How We Work To Resolve Disputes
We look to resolve all disputes promptly and fairly. If you have a complaint about our Services which is not resolved on-Site, please send us details of the dispute and your current contact information, either by email to sales@pinnacledetailing.co.uk. We will aim to respond to such letters within 5 working days.
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General
13.1 We will notify you of changes to these Terms in writing to the email address that you have provided upon your registration. Such notice shall include the actual date that the proposed changes to the Terms are to come into force.
13.2 In the event that you do not agree to our revisions to these Terms you have the right to terminate your subscription with us by cancelling your Subscription. You will be entitled to receive a pro-rata refund of any Subscription Payment if such termination takes place in the middle of a Billing Cycle by emailing customer services at sales@pinnacledetailing.co.uk. Your continued use of the Services following any revision to these Terms will demonstrate your full acceptance of any and all such changes.
13.4 If a court decides that any part of these Terms is invalid, that particular part of these Terms will not apply, but the rest of these Terms will. A delay in enforcing any provisions of these Terms shall not prevent later enforcement of that term or enforcement of any other provision of these Terms.
13.5 You may not transfer any benefit or obligations under these Terms without obtaining our consent written first. Nobody else has any rights under these Terms.
13.6 These Terms are governed by English Law and you can bring legal proceedings in respect of the Services in the courts of England and Wales.
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